Complaints about Training Connect
Use our contact form and select “A complaint” for concerns about website content, marketing, referral handling or accessibility. Explain what happened, the outcome you seek and any relevant page or enquiry date. Do not include sensitive documents in the first message.
Training Connect will acknowledge and review the matter, correct verified website errors where appropriate and explain any next step.
Complaints about training providers
Enrolment, learner support, training, assessment, certification, fees and refunds are managed by the provider. Ask the provider for its complaints process first. Training Connect UK cannot determine a provider’s training or assessment complaint.
If you need help identifying an education organisation, use the UK Register of Learning Providers .
Privacy complaints
Raise a privacy concern through our contact page. Our privacy policy explains access, correction and external complaint options.